• Loss Prevention Analyst

    Location US-PA-Warrendale
    Job ID
    2018-31856
    Category
    Loss Prevention
  • Overview

    Overview:

    Primarily responsible for the identification of theft and fraud incidents through the interpretation of exceptions identified by the Loss Prevention Exception Reporting Software.  This includes high-risk POS transactions, cash variance tracking, credit and gift card fraud, and all transactions that unnecessarily erode profit margins.  By extension, the responsibilities will include reviewing store operating documents to ensure adherence to policies and procedures.

    Responsibilities:

    • Exception Based Reporting
      • Utilize exception reporting software to identify fraud, internal theft, and operational deficiencies
      • Utilize POS exception reporting results to build investigations for the LP Department.
      • Identify trends (by cashier, store, district, region, etc.) through transaction analysis to identify high risk behaviors
      • Adhere to and abide by all company policies and procedures
      • Assist in creation of training materials to promote awareness of policies and procedures
      • Provide recommendations for possible solutions to minimize risks within operational areas
      • Responsible for data Integrity
      • Responsible for performance and alignment within Focus loss prevention database
      • Issue and manage logins and passwords to Focus loss prevention database and supporting systems
      • Produce, add, edit and distribute "Core" reporting to the RLPM’s and DM group
      • Conduct training on the Focus loss prevention database application
      • Manage and conduct analysis on Control Points and Value Added Adhocs
      • Consult with and provide analysis to Sales Audit and store operations teams on investigation status
      • Responsible for customization of Focus loss prevention database exception reporting to fit the needs of the business.
    • Investigations – day to day responsibility for electronic investigations, including researching Point of Sale fraud, performing integrity interviews via telephone as necessary.  Maintain absolute confidentiality before, during, and after all LP investigations.
    • Shrink Analysis – analyzing store shrink results and drawing correlations to audit scores, external incidents, internal incidents, trends by merchandise category, geographical trends, etc.; provides consultation and analysis to management with respect to these issues.
    • Case Management – Responsible for ensuring that all cases comply with case reporting standards, will assist in building an effective case reporting system.
      • Restitution – tracking and reporting of all dollars recovered from incidents of employee theft
      • Civil Recovery – responsible for working with the Company’s Civil Recovery vendor to help ensure money is being recovered as necessary.
    • Audit Reporting -  develop and maintain a reporting system for store audits, provide audit result reporting to the field team, identify trends in audits scores, provide correlation to shrink results, ensuring compliance to audit guidelines and requirements as determined by the Loss Prevention department.
    • Administrative Functions - as determined by the Director of Loss Prevention, to include but not limited to assistance with the target store program, shrink initiatives, EAS maintenance, researching technology, Shrink Link, rue Source, vendor contact, maintain hotline, etc.
    • Metrics – track and report on RLPM metrics on a weekly basis and create subsequent management recaps.
    • Manage Restitution and Civil Recovery – main point of contact in the collection of restitution from internal cases, to include working directly with ex-employees to ensure required funds are submitted timely.  Also work in conjunction with collection vendors.
    • Manage Target Store Program – ensure that target stores are submitting necessary information as determined by the program, monitoring and tracking DM and RLPM commitments to the program.
    • Manage the Loss Prevention Hotline – gather hotline information and distribute cases to the responsible RLPM.  Follow up with the LP group to ensure all hotline investigations are closed within a 14 day period.  Manage the awards provided for information received via the hotline.
    • Store Operational Audits/Visits - Travel on occasion to stores and perform audits to identify possible operational deficiencies, assist with investigations, or to train various field personnel.

     

    Qualifications:

    • Experience with XBR, Aspect, Agilence, Aptos/Epicor LP, a plus
    • High degree of proficiency in MS Office Suite, Outlook & Internet applications
    • Ability to work varied hours/days according to the need of the business
    • Strong initiative to conduct research and identify problems
    • Ability to analyze shortage and other trends to build predictive shrink models
    • Strong organizational, analytical, prioritizing, interpersonal, problem-solving, and presentation skills
    • Ability to operate independently while establishing strong working relationships with co-workers and cross-functional teams
    • Strong, professional and effective verbal and written communication skills
    • Ability to foster a positive and motivating work environment, encouraging feedback and innovation
    • Self-motivated with critical attention to detail and deadlines
    • Ability to adapt well to change in direction and priority in a fast-paced and deadline-oriented environment
    • High school diploma required
    • Bachelor’s Degree preferred
    • One+ year experience in Operations
    • Prior retail experience preferred

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