• Retail Communications Internship

    Location US-PA-Warrendale
    Job ID
    Supply Chain
  • Overview

    As the Retail Communications Intern, you will ensure first rate service to external and internal rue21 customers through associate training and immediate resolution of all customer concerns. Manage OSI transactions involving Gift Cards and Merchandise Credit Cards to meet customer’s needs. Resolutions to customer issues are achieved by partnering with various departments in the Support Center and Field Management. Hold Field Management accountable to promote a whatever it takes attitude when resolving customer service issues.



    This is a paid internship (40 hours per week). The duration of the Summer Internship Program is approximately 12 weeks beginning in May 2019.


    • Respond to all customer general inquiry website feedback.
    • Respond to all customer satisfaction website feedback.
    • Respond and resolve all customer concerns received via website, the Customer Service Hotline, and mail. Partner with Field Management to ensure all issues are addressed timely and result in customer satisfaction.
    • Track all customer service responses by District Manager and Region to summarize activity and identify patterns of feedback.
    • Manage OSI for Gift Cards and Merchandise Credit Cards to deliver satisfaction while maintaining control.
    • In partnership with Sales Audit resolve customer banking issues in a timely manner.
    • Drive an internal customer service philosophy from the Support Center to the Field; reinforce the role of the Support Center as a source of support to our stores.
    • Support operational projects based on the needs of the business to include District Manager and Store Manager Meetings.


    • Must be enrolled in an accredited four-year college or university, preferably in your Junior or Senior year; Communications, Marketing, or Business majors strongly preferred
    • Basic understanding of retail store operations to support field and customer inquiries.
    • Ability to resolve customer issues timely and professionally
    • Prior retail experience preferred
    • High degree of proficiency in MS Office Suite, Outlook & Internet applications
    • Strong analytical, prioritizing, interpersonal, problem-solving, and presentation skills
    • Ability to operate independently while establishing strong working relationships with co-workers and cross-functional teams
    • Strong, professional and effective verbal and written communication skills
    • Ability to foster a positive and motivating work environment, encouraging feedback and innovation
    • Self-motivated with critical attention to detail and deadlines
    • Ability to adapt well to change in direction and priority in a fast- paced and deadline-oriented environment


    • Results Orientation: demonstrates the ability to consistently deliver business results by meeting deadlines and achieving goals
    • Communication: effectively conveys information and ideas in concise and meaningful exchanges through written and verbal communication
    • Teamwork/Collaboration: effectively develops relationships and encourages idea-sharing that facilitates the accomplishment of goals
    • Initiative: proactively seeks opportunities to work outside of job scope to assist department or cross-functional team and demonstrates the ability to go beyond what is required to achieve goals
    • Personal Adaptability: demonstrates the ability to embrace change and effectively adjusts to new or altered processes within the business environment




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